TriWest Healthcare Alliance - Phoenix, AZ
posted 3 months ago
The position involves designing, coding, debugging, testing, documenting, and implementing Salesforce Health Cloud, including application customizations and integration with third-party vendor-supplied software. The role requires providing functional and technical support in collaboration with the Salesforce Health Cloud Administrator and working closely with other department resources to support multiple system interfaces and data integration. The individual will monitor, define, and report on critical path workflows, resolving issues or escalating them as necessary. The candidate will be responsible for evaluating, supporting, and testing vendor-supplied software packages, determining compatibility with existing systems, and installing and testing vendor upgrades and patches. They will also research the setup and functionality of available software modules, gaining a solid understanding of business processes and user functions that these modules support. The role includes designing user interfaces and workflows based on business needs, analyzing, designing, and developing code to support multiple system interfaces and data integration services, and using Salesforce APIs for integration with other systems. Additionally, the position requires providing daily support to functional end-users, performing debugging tasks to resolve system issues, and coordinating with appropriate departments to ensure effective communication regarding application functionality. The candidate will develop system and program test plans, conduct program and system testing, and prepare technical reports and instructional manuals as documentation of program development. Regular attendance and participation in Agile Project Management (Scrum) activities are also essential components of this role.