Salesforce Management and Ticket Operations Coordinator

Quintevents - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

1-10 employees

Administrative and Support Services

About the position

The Salesforce Management and Ticket Operations Coordinator at QuintEvents plays a crucial role in managing the Salesforce CRM system and overseeing ticketing operations for various high-profile events. This position ensures that all event details are accurately inputted into the Salesforce platform, facilitating a smooth process from event launch to fulfillment and execution. The ideal candidate will be a tech-savvy professional with a strong understanding of Salesforce and ticketing systems, capable of enhancing customer experiences and collaborating effectively with multiple teams.

Responsibilities

• Assist in the input, configuration, and management of all events within the Salesforce CRM platform, ensuring data accuracy and completeness.
• Support internal teams by providing training on the effective use of Salesforce for event management and ticketing.
• Coordinate the fulfillment of both digital and physical tickets, working with vendors, partners, and internal teams.
• Monitor ticket sales performance and assist in generating reports for senior management.
• Manage and maintain seating inventory for assigned events.
• Serve as a point of contact for ticket-related inquiries and guest service issues.
• Provide on-site support during events, including ticket operations, guest services, and troubleshooting.
• Assist in the preparation and execution of ticketing strategies to enhance the guest experience.

Requirements

• 2+ years' progressive experience in ticketing and CRM software management.
• Bachelor's degree or higher in Hospitality Management, Business, Marketing, or related field.
• Proficient computer skills including but not limited to Excel, CRM software, and project management tools.
• Strong time management and prioritization skills.

Nice-to-haves

• Live/sporting events experience preferred.
• Bi/multilingual preferred.

Benefits

• Flexible working hours
• Opportunity for international travel
• Professional development opportunities