Salesforce Revenue Cloud-Manager

PricewaterhouseCoopers - Fayetteville, AR

Full-time - Manager

Fayetteville, AR

Professional, Scientific, and Technical Services

About the position

The Salesforce Revenue Cloud Manager at PwC is responsible for leveraging Salesforce technology to enhance client customer experiences and drive sustainable change. This role involves developing custom solutions to transform sales, service, and marketing capabilities, while also focusing on data analysis, customer lifecycle management, and community engagement. As a manager, the individual will lead a team in solving complex business issues and will be expected to develop leadership skills and foster personal development among team members.

Responsibilities

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team from working effectively.
• Coach others, recognize their strengths, and encourage them to take ownership of their personal development.
• Analyze complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarizing key points.
• Uphold the firm's code of ethics and business conduct.

Requirements

• Experience in Salesforce technology and consulting services.
• Strong analytical skills to analyze complex ideas and proposals.
• Ability to coach and develop team members.
• Experience in managing client relationships and stakeholder engagement.
• Proficiency in using data and insights for decision-making.

Nice-to-haves

• Experience with customer lifecycle management.
• Knowledge of online community building and engagement strategies.
• Familiarity with sales, service, and marketing transformation.

Benefits

• Comprehensive health insurance coverage.
• 401(k) retirement savings plan with matching contributions.
• Paid time off and holidays.
• Professional development opportunities.
• Flexible work arrangements.