Concentrix - Saint Paul, MN
posted 5 months ago
As a Salesforce Senior Solution Architect at Concentrix, you will play a pivotal role in designing and implementing innovative solutions that enhance the Salesforce platform to meet diverse business needs. You will collaborate closely with stakeholders to identify requirements, create detailed solution designs, and lead scalable Salesforce projects from inception to completion. Your responsibilities will encompass mentoring team members, ensuring adherence to Salesforce best practices, and staying abreast of the latest advancements in Salesforce technology. You will be instrumental in the successful implementation, integration, configuration, and customization of Salesforce solutions, guiding projects from pre-sales through to full customer production roll-out and ongoing support. In this role, you will lead and mentor a team of Salesforce practitioners, ensuring that best practices are followed throughout the project lifecycle. You will participate in pre-sales meetings, establish scalable solutions aligned with client needs, and prepare proposals that effectively communicate the value of your solutions. Your expertise will be critical in leading customer requirements definition and solution design workshops, where you will prepare detailed solutions and blueprints that map business requirements to functional and technical specifications. You will oversee the design, build, and run of Salesforce solutions, making recommendations on business processes and ensuring that the correct resources are allocated to each project. Your role will also involve working closely with clients to assess their architecture and architect solutions that meet their specific requirements. You will manage configurations, customizations, and security models, documenting and implementing all necessary requirements for successful engagements. Additionally, you will design and implement best-in-class Salesforce-based call center solutions, optimizing customer and agent experiences through the use of Salesforce capabilities. You will apply your industry-specific knowledge to develop tailored Salesforce solutions, staying informed about industry trends and leveraging Salesforce Industry Cloud solutions to meet regulatory and compliance requirements. Continuous improvement and innovation will be at the forefront of your responsibilities, as you stay updated with the latest Salesforce features and releases, recommending and implementing enhancements for existing and new Salesforce environments. You will also provide training and support to end-users, clients, and project teams, ensuring comprehensive documentation for all solution designs and implementations to facilitate knowledge transfer for future reference.