Salesforce Service Cloud Architect

$158,300 - $190,000/Yr

Bill International Co.,Ltd. - San Jose, CA

Full-time - Senior

San Jose, CA

Professional, Scientific, and Technical Services

About the position

The Salesforce Service Cloud Architect at BILL is responsible for designing and implementing complex Salesforce Service Cloud solutions that enhance customer service capabilities. This role involves collaborating with stakeholders to translate business requirements into effective technical specifications, providing technical leadership to development teams, and ensuring the integrity and security of data within the Salesforce platform. The architect will also monitor and optimize Salesforce solutions, staying updated with new features and proposing innovative enhancements.

Responsibilities

• Design scalable and efficient Salesforce Service Cloud solutions that meet best practices and business requirements.
• Lead the technical design and implementation of Service Cloud features, including Experience Cloud, Case Management, Service Console, Knowledge Base, and Omni-Channel.
• Provide technical leadership and mentorship to development teams.
• Review and approve technical designs, code, and configurations.
• Work with business stakeholders to gather requirements, provide guidance, and ensure that solutions meet their needs.
• Translate business requirements into technical specifications.
• Oversee and guide the development of custom Salesforce applications, including custom objects, workflows, triggers, and LWC/Apex code.
• Ensure data quality, integrity, and security within the Salesforce platform.
• Implement data migration strategies and manage data integrations.
• Establish and enforce Salesforce development standards, best practices, and governance processes.
• Monitor and optimize the performance of Salesforce solutions, including addressing performance issues and ensuring efficient use of resources.
• Stay up-to-date with Salesforce updates and new features.
• Propose and implement innovative solutions to enhance Salesforce capabilities and improve business processes.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 8+ years of progressive experience in Salesforce, with 4+ years specifically in delivering projects on the Salesforce Service platform as Service Cloud Architect.
• Expertise in Salesforce Service Cloud capabilities.
• Proficient in force.com, Salesforce Flow, Apex, Triggers, Lightning Web Components, Web Services.
• Familiarity with development tools like Visual Studio Code, IntelliJ, etc.
• Experience with integration tools and methodologies such as REST/SOAP APIs, MuleSoft, or middleware platforms.
• Detail-oriented, organized, self-motivated, and a dedicated team player with outstanding interpersonal skills.
• Excellent written and verbal communication skills with the ability to lead technical projects and manage multiple priorities in a fast-paced environment.
• Proven track record analyzing, designing, configuring, and supporting large scale Salesforce implementations and integrations.
• Previous experience working in an Agile environment or knowledge of general practices.

Benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs