Salesforce Service Cloud Functional Consultant - Cross Industry

Accenture - Florham Park, NJ

Full-time - Entry Level

Florham Park, NJ

Professional, Scientific, and Technical Services

About the position

The Salesforce Service Cloud Functional Consultant at Accenture plays a crucial role in analyzing client requirements and crafting tailored solutions using the Salesforce platform. This position emphasizes problem-solving, client interaction, and project management, ensuring that projects are delivered on time and meet client needs effectively.

Responsibilities

• Meet with clients to analyze their work practices and understand the nature of their businesses to accurately define needs and customize marketing solutions using the Force.com platform.
• Own the development of a strategic vision for projects, including product development and improvements, while ensuring adoption.
• Make recommendations based on analysis, estimate work effort, lead project scoping, determine required resources, set a realistic schedule, and build accurate communication and governance plans.
• Maintain effective client relations and rapport, delivering timely and relevant information with a focus on stakeholder and project impact.
• Document Service Cloud data modeling and architecture, including data extension modeling and cross-product data architecture & mapping.

Requirements

• Experience supporting Salesforce Service Cloud clients.
• A minimum of 1 year of experience with Salesforce Service Cloud.
• A minimum of 2 years of functional experience on the Salesforce.com platforms.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years' work experience).

Nice-to-haves

• Experienced with Customer Data Platforms (CDP) and/or Interaction Studio.
• Knowledgeable in both functional and technical aspects of a CRM or Digital Marketing engagement.
• Demonstrate superb communication and presentation skills.
• Possess a combination of business analysis and technology implementation experience.
• Adaptable to a multifaceted work environment and be creative within a team.
• Salesforce certified (Marketing Cloud Email Studio Specialist, Admin).
• Experienced in working with SQL, JavaScript, and HTML.
• Understand the basics of integrations, single sign, security, etc. (MuleSoft, Informatica, other ETL tools a huge plus).
• Demonstrable experience in technology implementation full lifecycle/enterprise software projects.

Benefits

• Ongoing training and support for skill development and certifications.
• Access to a large global Salesforce practice with industry-leading solutions.