About the position
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Catalyst team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures.
Responsibilities
- Conduct research into clients' use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions
- Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements
- Review solutions and recommending improvements
- Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project
- Own the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions
- Act as a release manager, approving configuration and coded items to be deployed between environments
- Provide guidance on user story writing style
- Ensure success and acceptance criteria are defined for each story
- Describe and illustrate designs with appropriate justifications
- Ensure documentation of the steps for testing
- Supervise the configuration, quality assurance, testing, and deployment of Salesforce
- Collaborative project and workstream planning
Requirements
- At least 5 years' experience in a leading role in delivering Salesforce projects
- Excellent communication skills, written, verbal, and interactive when online
- Minimum Salesforce certified: Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder
Nice-to-haves
- Bachelor's / Postgraduate degree or professional qualification in Business, Computer Science, Marketing, Finance or a similar field of study
- Salesforce Designer certifications
- Salesforce Architecture certifications
- Active in the Salesforce community
Benefits
- Medical, dental, and vision insurance
- Comprehensive employee assistance program
- 401(k) retirement plan
- Paid time off and holidays
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