Concentrix - Columbus, OH
posted 4 months ago
As a Salesforce Solution Design Architect at Concentrix, you will play a pivotal role in shaping the future of customer experience through innovative Salesforce solutions. You will be part of the Concentrix Catalyst team, which is dedicated to enhancing experience design and engineering capabilities. This position requires a blend of technical expertise and strategic insight, as you will be responsible for developing and maintaining both high-level and detailed designs for Salesforce solutions that align with our clients' business objectives. Your work will involve providing architectural guidance and oversight to development teams during the implementation phase, ensuring that all solutions are not only effective but also adhere to best practices in coding, design, and security. In this role, you will engage with business stakeholders to gather requirements and understand their strategic goals. You will translate these business requirements into technical specifications and architectural designs, leading the technical aspects of Salesforce implementations. This includes custom development, integration with external systems, and data migration. You will oversee the management of Salesforce environments, ensuring their performance, scalability, and security. Additionally, you will design and implement integrations between Salesforce and other enterprise systems, ensuring data integrity and seamless data flow across systems. Documentation is a key component of this role; you will create and maintain comprehensive technical documentation for Salesforce solutions, including architectural diagrams, data models, and configuration guides. You will also conduct training sessions for end-users and technical teams to ensure they are well-equipped to utilize the solutions effectively. Staying updated with the latest Salesforce features, releases, and industry trends is essential, as you will proactively identify opportunities to leverage new functionalities to improve business processes and outcomes for our clients.