Concentrix - Des Moines, IA
posted 3 months ago
As a Salesforce Solution Design Architect at Concentrix, you will play a pivotal role in shaping the future of customer experience through innovative Salesforce solutions. You will be part of the Concentrix Catalyst team, which is at the forefront of experience design and engineering capabilities. Your primary responsibility will be to develop and maintain both high-level and detailed designs for Salesforce solutions that align with our clients' business objectives. This involves providing architectural guidance and oversight to development teams during the implementation phase, ensuring that all solutions are not only effective but also scalable and secure. In this role, you will engage with business stakeholders to gather requirements and understand their strategic goals. You will translate these business requirements into technical specifications and architectural designs, ensuring that the solutions you create are tailored to meet the unique needs of each client. Your technical leadership will be crucial as you lead the technical aspects of Salesforce implementations, including custom development, integration with external systems, and data migration. You will also oversee the management of Salesforce environments, ensuring optimal performance and security across development, testing, and production stages. Your responsibilities will extend to designing and implementing integrations between Salesforce and other enterprise systems, utilizing APIs, middleware, and other tools to ensure data integrity and seamless data flow. You will create and maintain comprehensive technical documentation for Salesforce solutions, including architectural diagrams, data models, and configuration guides, and conduct training sessions for end-users and technical teams. Continuous improvement is key in this role; you will stay updated with the latest Salesforce features, releases, and industry trends, proactively identifying opportunities to leverage new functionalities to enhance business processes.