Salesforce Solutions Architect - Toronto, ON
Corporate Traveler - Ontario, CA
posted 4 days ago
About the position
Flight Centre Travel Group is seeking a highly motivated and experienced Solution Architect to join our team at FCTG. We have recently completed rebuilding our 15+ year legacy Salesforce instance. Our focus now is to continue to add value by enabling the business through technology while further globalizing our operating model. The business processes we enable in Salesforce are end to end as we cover Marketing, Sales, Implementations, Account Management, Operations, and Support. We have also recently deployed an Omni Channel solution that is critical to our business and their interactions with customers. This is leveraging Service Cloud and will continue to expand with the use of Service Cloud Voice, Einstein, GPT, and integrations to our other important platforms. This is truly an amazing opportunity to help take FCTG to the next level and change the way we do business with our customers and strengthen our position as a leader in travel tech.
Responsibilities
- Align business processes with Salesforce best practices and help ensure solutions deliver measurable business benefits
- Work with members of the broader team to ensure the best solution is sought and implemented
- Leading and ensuring the successful delivery where design meets end user and business needs
- Design, document and create underlying data structures and flows
- Mapping functional requirements to features and functionality
- Contribute to new idea conception
- Leading business and technical grooming for requirements and managing end solution optimization
- Work with Design Advisory and Governance team to ensure standards are met
- Help guide technical direction of the team
- Support the Head of Platform Technology
- Innovate and identify new ways of delivering value
- Assist with Testing/QA (Peer Review)
- Support UAT process by working with Business Analyst and key stakeholders on developing and executing test plans
- Maintain detailed documentation for technical design and lessons learned
- Work with Support, Governance, Enablement teams on roll out to Users
- Review, manage, regression test - Salesforce releases (3x per year)
- Contribute to developing Salesforce roadmap
- Assist with mentoring team members in business analysis, project management, and Salesforce standard methodologies
Requirements
- Bachelor's degree in related field is desirable
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform App Builder
- 5-7 years project experience in a hands on leading solution architecture design (business architecture, process, integration UX, process improvement)
- Salesforce Service Cloud implementation
- Salesforce Omni Channel experience
- Salesforce Service Cloud Voice experience
- Salesforce Einstein for Service experience
- Strong working knowledge of Salesforce out-of-the-box functionality, security, and overall best practices
- Firm understanding of object oriented techniques
- Technical Skills: proficient in Apex, Visualforce, Lightning Components, and Salesforce API's. Experience with other programming languages is a plus.
- Problem-Solving Abilities: analytical mindset and strong problem-solving skills to identify and resolve issues.
- Collaboration and Communication: excellent collaboration and communication skills to work effectively with cross-functional teams, business stakeholders, and end users through product owners. Ability to translate business requirements into technical solutions and provide level 3 support
- Knowledge and experience with SDLC techniques
- Complete understanding of Salesforce governor limits
- Working in Agile development teams
- Developing physical data architectures based on logical data models
- Demonstrates conflict resolution skills to ensure a positive outcome for all involved
- Knows how to embrace conflict to achieve a win/win outcome for all parties involved
- Thinks outside the box when overcoming problems
- Ability to clearly communicate solution and decisions underpinned by customer and employee experience
Benefits
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
