Salesforce Solutions Architect

TELUS - Las Vegas, NV

Full-time - Senior

Las Vegas, NV

Professional, Scientific, and Technical Services

About the position

The Salesforce Solutions Architect at TELUS Digital will be instrumental in driving digital transformation for clients by designing and implementing complex Salesforce solutions. This role requires a seasoned expert with a deep understanding of Salesforce and strong technical skills, aimed at delivering innovative solutions that align with best practices.

Responsibilities

• Design and implement robust Salesforce solutions across multiple clouds (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
• Define and implement technical architecture strategies, roadmaps, and solutions.
• Lead the end-to-end implementation of complex Salesforce projects.
• Understand and align solutions with Salesforce Well-Architected best practices.
• Support business development initiatives and build strong client relationships.
• Act as a trusted advisor, translating business requirements into technical solutions.
• Mentor and guide team members, fostering a culture of continuous learning.
• Collaborate with cross-functional teams to deliver successful projects.
• Drive innovation and improvement within the Salesforce practice.

Requirements

• 10+ years of experience in Salesforce architecture, design, and implementation.
• Deep expertise in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
• Experience with Revenue Cloud and CPQ (Configure, Price, Quote) solutions.
• Expertise in UI frameworks including Salesforce Lightning Design System, AngularJS, Sencha, and Bootstrap.
• Experience with integration platforms such as MuleSoft, Informatica, Okta, and APIs (e.g. Jira, IBM-CCMS, LivePerson).
• Strong understanding of Salesforce platform capabilities and limitations.
• Experience with Salesforce integration patterns and API-led connectivity.
• Understanding of AI and machine learning technologies, including Salesforce Einstein Analytics, with experience applying these tools within and beyond the Salesforce ecosystem.
• Proficiency in Salesforce configuration, customization, and development.
• Strong problem-solving and analytical skills.
• Excellent communication and presentation skills.
• Ability to lead and mentor teams.

Nice-to-haves

• Salesforce certifications (e.g., Certified Application Architect, Certified System Architect, Certified Technical Architect).
• Additional certifications in relevant technologies (e.g., MuleSoft, Vlocity) are a plus.