Salesforce Solutions Manager

$81,800 - $100,000/Yr

Food & Water Watch - Washington, DC

Full-time - Mid Level

Remote - Washington, DC

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Salesforce Solutions Manager will play a crucial role in supporting and enhancing Food & Water Watch/Food & Water Action's (FWW/FWA) Salesforce environment. This position involves collaborating with various stakeholders to develop and maintain custom solutions, manage data integrations, and oversee third-party applications, ensuring alignment with business requirements and modern information security standards.

Responsibilities

• Design, develop, and maintain custom solutions within Salesforce using Apex, Visualforce, and Lightning components.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Create and maintain triggers, workflows, and process builder flows.
• Supervise the Data Analyst and grow reporting capabilities.
• Manage integrating Salesforce with other systems (both internal and external).
• Plan and execute data migrations, ensuring smooth transitions and minimal disruption.
• Maintain functional areas of data management, including accounts, contacts, leads, campaigns, donations, dashboards, and reports.
• Monitor and optimize data flows between Salesforce and connected applications.
• Evaluate, implement, and maintain third-party applications that enhance Salesforce functionality.
• Collaborate with vendors and manage app installations, upgrades, and licenses.
• Develop and implement database marketing strategies and campaigns to increase customer engagement and retention.
• Create and maintain customer databases, ensuring data accuracy, integrity, and security.
• Analyze member data to identify trends, patterns, and insights that inform marketing initiatives.
• Segment members based on demographics, behavior, and donating patterns to optimize targeting and messaging.
• Monitor and evaluate campaign performance, using data-driven insights to refine strategies and tactics.
• Maintain and develop documentation according to system setups, business policies, processes, and procedures.
• Provide training and support to end-users on Salesforce features and functionality.
• Participate in cross-functional teams that address strategic organizational issues involving Nonprofit Success Pack (NPSP) and integrated applications.

Requirements

• Experience with NPSP (Nonprofit Success Pack) configuration and best practices required.
• Minimum of 4 years of hands-on experience as a Salesforce Developer.
• Proficiency in Apex, Visualforce, Lightning, and other Salesforce technologies.
• Salesforce certifications (e.g., Platform Developer I, Administrator) preferred.
• Commitment to Food & Water Watch's core values of justice, human dignity, fair treatment, and equity.
• Ability to work effectively with people of diverse racial, ethnic, class, age, gender, and sexual orientation backgrounds.
• Excellent writing and verbal communication skills.
• Excellent time management & organizational skills and ability to balance multiple projects.
• Ability to work remotely using basic online programs, including email, Slack, and Google docs.

Nice-to-haves

• Strong problem-solving skills and ability to troubleshoot complex issues.
• Knowledge of data modeling, integration patterns, and REST/SOAP APIs.
• Experience with SDLC, CI/CD pipelines, and version control.
• Strong understanding of Salesforce best practices and functionality preferred.
• Strong understanding of NIST CSF and ISO 27001.
• Engaging networks knowledge is a plus.

Benefits

• 100% employer-paid health, dental and vision plans for staff
• 403b retirement plans with employer contribution once eligible
• 12 weeks paid parental leave
• 3 weeks vacation for new employees
• 12 sick days and 5 personal days
• Paid federal holidays and winter break (December 24 - January 1)