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Salesforce System Administrator
CACI International - Ashburn, VA
posted 4 months ago
About the position
The Salesforce System Administrator at CACI will play a crucial role in supporting the Customs and Border Protection (CBP) client by managing the Salesforce.com environment. This position involves working within an Agile team to enhance the efficiency of operations and ensure the effective use of Salesforce tools to support the mission of safeguarding the American people. The role requires a strong understanding of Salesforce best practices and the ability to implement new processes while fostering user adoption.
Responsibilities
- Serve as primary system administrator for the enterprise Salesforce.com environment.
- Work with Salesforce Data Loader for data updates.
- Handle all basic administrative functions including user account maintenance, reports and dashboards, flows, and other routine tasks.
- Complete regular internal system audits and prepare for upgrades.
- Manage Salesforce.com data feeds and other integrations.
- Coordinate the evaluation, scope, and completion of new development requests.
- Work with institutional management to establish suitable processes for administrative, development, and change management activities.
- Assist in training of new users and grow the Salesforce.com skill set across the organization.
- Act as the liaison between users, vendors, and application development teams.
- Define and document development requirements with the user community.
- Demonstrate a strong interest in agile software development practices.
Requirements
- U.S. Citizenship required to pass CBP background investigation.
- Degree in Engineering, Information Management Systems, or a related discipline, or equivalent experience.
- 3 or more years of experience as a Salesforce.com administrator.
- Salesforce.com Admin (ADM201) certification.
- Ability to design and implement new processes and facilitate user adoption.
- Understanding of Salesforce platform with the ability to build custom apps and objects, formula fields, flows, and custom views.
- Strong understanding of Salesforce.com best practices and functionality.
- Strong data management abilities.
- History of successfully driving projects to completion.
- Ability to understand and articulate complex requirements.
- Excellent project management skills and a positive attitude.
- Ability to meet deadlines and manage multiple requests.
- Effective communication skills at all organizational levels.
- Skill to critically evaluate information and reconcile conflicts.
- Ability to assess the impact of new requirements on Salesforce.com and related systems.
- Thrive in a diverse team environment.
Nice-to-haves
- Prior experience with government processes.
- Experience working in a SCRUM or agile environment.
- Creative and analytical thinker with strong problem-solving skills.
- Exceptional verbal and written communication skills.
Benefits
- Healthcare benefits
- Wellness programs
- Financial benefits
- Retirement plans
- Family support programs
- Continuing education opportunities
- Flexible time off benefits
