Salesforce Systems Administrator

$84,100 - $140,200/Yr

Fulton Bank - Philadelphia, PA

Full-time - Mid Level

Remote - Philadelphia, PA

Credit Intermediation and Related Activities

About the position

The Salesforce Systems Administrator is responsible for overseeing, administering, and supporting servers and infrastructure for enterprise-class applications, specifically Salesforce. This technical role involves system design, security, troubleshooting, and ongoing management of Salesforce environments to ensure optimal performance and availability. The position requires effective communication with both technical and non-technical stakeholders and a strong understanding of IT policies, server technologies, and security best practices.

Responsibilities

• Oversee and manage multiple Salesforce environments (production, sandboxes, scratch orgs) to support development, testing, and deployment processes.
• Plan and execute sandbox refreshes, ensuring data integrity and minimal disruption.
• Coordinate environment strategy to align with agile delivery and release schedules.
• Troubleshoot performance issues and monitor environment health.
• Support platform data integrations via SQL SSIS, Boomi, Informatica, and Azure.
• Support backup strategy and review backup jobs for integrity.
• Implement and maintain DevOps solutions for Salesforce, including CI/CD pipelines and deployment tools.
• Troubleshoot and resolve deployment issues, ensuring smooth migration of metadata and configuration changes between environments.
• Collaborate with development teams to establish best practices for branching strategies and deployment processes.
• Configure and maintain role hierarchies, profiles, permission sets, and field-level security to enforce data access controls.
• Conduct regular security audits and proactively address vulnerabilities within the Salesforce platform.
• Manage security policies, including IP restrictions and multi-factor authentication setup.
• Evaluate, install, configure, and maintain managed packages from the Salesforce AppExchange.
• Monitor package updates and ensure compatibility with existing Salesforce configurations.
• Support the implementation and maintenance of Salesforce best practices for system performance.
• Proactively monitor system logs and health dashboards to identify and resolve performance bottlenecks.
• Partner with cross-functional teams to deliver secure, high-quality solutions aligned with organizational goals.
• Document processes and changes related to DevOps, security, and environment management.

Requirements

• Bachelor's Degree in Computer Science, Information Science, Business Administration, or related field.
• 5 or more years managing server-based application systems.
• 3 or more years of Salesforce experience as a Developer, Administrator, or DevOps Engineer with hands-on experience in Salesforce platform management.

Nice-to-haves

• Working knowledge of Salesforce SOQL, Rest API, and SQL Server.
• Working knowledge of MS PowerShell scripting.

Benefits

• Medical plans with prescription drug coverage
• Flexible spending account or health savings account
• Dental and vision insurance
• Life insurance
• 401(k) program with employer match
• Employee Stock Purchase Plan
• Paid time off programs including holiday pay and paid volunteer time
• Disability insurance coverage
• Maternity and parental leave
• Adoption assistance
• Educational assistance
• Robust wellness program with financial incentives