Belk - Summit, NJ
posted 2 months ago
Full-time - Entry Level
Summit, NJ
General Merchandise Retailers
About the position
The Salon Retail Coordinator is responsible for managing the front desk operations and ensuring excellent customer service at the salon. This role focuses on client sales, service, and effective communication, aiming to create a welcoming environment for guests. The coordinator will handle scheduling, customer inquiries, and maintain the reception area while promoting salon services and products.
Responsibilities
- Manage the operation and functional management of the front desk.
- Suggest retail products to clients and upsell services.
- Respond professionally to customer service issues and complaints.
- Handle scheduling, canceling, and rescheduling of client appointments.
- Ensure the reception area meets State Board Regulations and is clean and organized.
- Communicate effectively with salon management regarding issues and needs.
- Maintain a professional appearance and adhere to the salon dress code.
Requirements
- GED or High School diploma required.
- Proficient in business-related computer software.
- Ability to handle money and make change accurately.
- Customer service experience or experience in the cosmetic industry preferred.
- Ability to stand for up to 8-hour shifts and lift up to 25 pounds.
Nice-to-haves
- Experience in a salon or retail environment.
- Strong communication skills and ability to multitask.
Benefits
- Access to tools and resources necessary for job effectiveness.
- Opportunities to meet with senior leadership.
- Inclusive and vibrant work environment.
