Salon Manager | Spokane & Spokane Valley

About the position

We are seeking an inspirational, dedicated, and driven Salon Manager to oversee the operations of a Slick Rock Tanning & Spa location, leading the team to achieve and surpass revenue goals in line with the company’s vision and strategy while fostering a culture of exceptional service, cultivating long-term relationships with clients. The Salon Manager is responsible for ensuring their spa location is running at the highest possible level of efficiency, monitoring and controlling costs, maximizing revenue and profitability. This dynamic leader coaches staff for high performance and creates a positive work environment through continuous mentorship and feedback, aligning each team member’s goals with the goals of the organization. If you are a results-driven leader who excels in revenue generation and team development, we invite you to join our team in a dynamic spa environment.

Responsibilities

• Deliver Outstanding Customer Service: Ensure every client receives exceptional service and leaves satisfied with their experience.
• Recruitment and Staffing: Anticipate turnover, conduct screening and interviews, and recruit talented salon staff members who meet mandatory position requirements.
• Achieve Sales Targets: Lead and align team efforts to surpass revenue targets, enhance client loyalty and retention, and drive growth in line with the company's vision and objectives.
• Performance Evaluation: Facilitate, track, and evaluate daily, weekly, and monthly sales performance, setting goals for Sales Consultants accordingly.
• Performance Management and Training: Conduct one-on-one meetings, performance evaluations, and provide training and guidance to sales consultants.
• Develop Future Leaders: Cultivate a high-performance culture through continuous staff development and mentorship, focusing on nurturing future leaders, including the ASM.
• Promotional Activities and Implementation: Distribute promotional material, ensure the salon executes new rollouts and embraces best practices, and lead the team through changes.
• Leadership and Teamwork: Communicate and implement company initiatives, policies, and processes, provide leadership, and foster a positive team environment.
• Foster Team Relationships: Cultivate a positive and cohesive team environment where members feel valued, motivated, and supported.
• Lead by Example: Set high standards of performance and behavior for yourself and inspire team members to follow suit.
• Maintain Positive Attitude and Resilience: Consistently demonstrate a positive attitude and resilience in the face of challenges.
• Celebrate Team Wins and Provide Feedback: Acknowledge and celebrate the achievements of team members, no matter how small, and provide constructive feedback to support their growth and development.
• Work Schedule Optimization: Prepare work schedules for all salon staff members to ensure workflow demands are being met and/or exceeding sales goals.

Requirements

• High School Diploma or GED required
• Bachelor’s Degree in Business, Business Management or related field preferred
• 3+ years of experience working in a salon or spa required
• 4+ years of experience in progressive leadership required

Benefits

• 401k w/ matching
• Health insurance
• Paid time off
• Free tanning & spa services
• Employee discounts
• Professional development
• Paid training
• Travel opportunities (Industry tradeshows, conferences, etc.)
• Community service opportunities (Habitat for Humanity, 2nd Harvest, Scraps, Blessings Under the Bridge, etc.)
• Team events (BBQs, Silverwood, Bloomsday, rock climbing, etc.)