About the position
At JCPenney Salon, we strive to unlock the potential of America's top salon professionals, creating an unparalleled experience for our clients today, tomorrow, and for life. Each and every day, we exude passion, integrity, teamwork, leadership, pride, and respect! As a Salon Receptionist, you will play a crucial role in supporting the salon team by providing a superior client experience. This includes offering additional styling services and product benefits, making JCPenney Salon the destination of choice for our clients. We are looking for professionals who want to join us as a force of change—individuals who will strive to know their clients and their expectations better than ever before, and are driven to respond in a timely fashion by listening and interacting. You will educate customers about the benefits of our retail products and services, driving conversion and sales by turning retail customers into loyal JCPenney Salon clients. Your efforts will facilitate the growth of the salon, and you will be expected to assist customers by seeking them out, listening to their needs, and providing solutions to their hair concerns through salon services and product benefits. Collaboration is key in this role, as you will partner closely with salon associates to offer additional salon services such as deep conditioning, glossing, and color treatments to enhance the overall client experience. Your passion for salon services and products will shine through as you engage with clients, ensuring they leave feeling beautiful and satisfied. In this part-time position, you will be expected to solve problems, make smart decisions that drive sales and customer service, and take ownership of your actions. You will proactively find ways to improve the customer experience, showing confidence and urgency in your actions. Join us in changing the face of the salon industry!
Responsibilities
- Support the salon team by providing a superior client experience.
- Educate customers about retail product benefits and salon services.
- Drive conversion and sales by turning retail customers into JCPenney Salon clients.
- Assist customers by listening to their needs and offering solutions to their hair concerns.
- Collaborate with salon associates to offer additional salon services to clients.
Requirements
- Passion for salon products and services.
- Strong customer service skills and attention to detail.
- Ability to work on your feet and engage with customers effectively.
- Problem-solving skills and the ability to make smart decisions that drive sales and customer service.
- Ability to cooperate and build positive relationships with team members.
Nice-to-haves
- Experience in a salon or retail environment.
- Knowledge of hair care products and services.
Benefits
- Medical, dental, and vision insurance (if eligible).
- Term life insurance.
- Paid vacation and holidays (if eligible).
- 401(k) with company match.
- Associate discount on JCPenney merchandise.
