About the position
At JCPenney Salon, we strive to unlock the potential of America's top salon professionals, creating an unparalleled experience for our clients today, tomorrow, and for life. Each and every day, we exude passion, integrity, teamwork, leadership, pride, and respect! As a Salon Receptionist, you will support the salon team by providing a superior client experience through offering additional styling services and product benefits, making our salon the destination of choice for clients. You will be part of a team that is changing the face of the salon industry, and we are looking for professionals who want to join us as a force of change. You will strive to know your clients and their expectations better than ever before, and be driven to respond in a timely fashion by listening and interacting with them. In this role, you will educate customers about the benefits of retail products and the value of each hair service. You will drive conversion and sales by complimenting people and turning retail customers into JCPenney Salon clients through your great value and service provider technical skills. Your efforts will facilitate the growth of the salon. You will seek out customers and do whatever you can to make their experience unforgettable by listening, helping, educating, and offering solutions to their hair concerns through salon services and the benefits of retail products. You will partner and collaborate with salon associates by offering additional salon services, such as deep conditioning, glossing, and color, to the service provider's clients.
Responsibilities
- Educate customers about retail product benefits and hair services.
- Drive conversion and sales by turning retail customers into salon clients.
- Assist customers by seeking them out and providing exceptional service.
- Collaborate with salon associates to offer additional salon services.
- Ensure a superior client experience through effective communication and service.
Requirements
- Passion for salon products and services.
- Strong problem-solving skills and decision-making abilities.
- Ability to provide great customer service and build positive relationships.
- Attention to detail and a proactive approach to improving customer experience.
- Ability to work efficiently and effectively in a fast-paced environment.
Nice-to-haves
- Experience in a salon or retail environment.
- Knowledge of hair care products and services.
- Strong interpersonal and communication skills.
Benefits
- Medical, dental, and vision insurance.
- Term life insurance.
- Paid vacation and holidays.
- 401(k) with company match.
- Associate discount on JCPenney merchandise.
