Salon Receptionist

The Collab Salon - Boise, ID

Part-time - Entry Level

Boise, ID

About the position

The Salon Receptionist at The Collab Salon serves as the first point of contact for customers, responsible for greeting clients, managing appointments, and processing transactions. This role is essential in creating a welcoming atmosphere and ensuring smooth operations at the front desk, ultimately contributing to the salon's reputation through excellent customer service.

Responsibilities

• Warmly greet clients and escort them to the appropriate beauty station.
• Book and confirm appointments via phone and email.
• Process transactions (cash and credit cards) and issue receipts.
• Offer beverages and engage with clients in the waiting area.
• Welcome walk-ins, answer questions about services, and schedule appointments based on availability.
• Inform clients about new services and discounts.
• Cross-sell services and products when appropriate.
• Update client records with contact and billing details, appointments, and services offered.
• Manage the call center.
• Maintain a tidy reception area.
• Order business cards, brochures, and stationery as needed.

Requirements

• Proven work experience as a Salon Receptionist, Front Desk Representative, or similar role.
• Hands-on experience with office equipment, like printers and POS systems.
• Familiarity with processing transactions.
• Excellent communication abilities (verbal, phone, and email) with a customer service attitude.
• Solid organization and record-keeping skills.
• Ability to remain calm under stressful circumstances.
• High School diploma or GED.

Benefits

• Employee discount
• Flexible schedule