Salon Receptionist

About the position

The Salon Receptionist is responsible for managing all front desk operations, ensuring a welcoming atmosphere for guests, and providing excellent customer service. This part-time role involves checking guests in and out, making reservations, handling payments, and maintaining a clean reception area. The receptionist serves as the first point of contact for guests, making a positive impression and addressing any inquiries or complaints effectively.

Responsibilities

• Greet and welcome each guest, ensuring a positive first impression.
• Make reservations for salon services and manage guest check-ins and check-outs.
• Answer telephone calls within three rings using polite phone etiquette.
• Receive payments for goods and services and reconcile cash drawer at the end of the shift.
• Maintain a high level of product knowledge to answer guest questions and promote services.
• Communicate pertinent information to co-workers effectively.
• Respond courteously to guest complaints and escalate to management if necessary.
• Maintain cleanliness and organization of the reception area.
• Adhere to the hotel's dress code policy and perform other related duties as assigned.

Requirements

• High school diploma or GED required.
• Prior reception experience and handling of a large cash drawer preferred.
• Computer skills and experience using various programs are necessary.
• Excellent communication and organization skills are essential.
• Ability to work cohesively with co-workers as part of a team is required.
• Detail-oriented with a professional and positive demeanor.

Nice-to-haves

• Experience in phone etiquette is preferred.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance