SAP EWM AMS Consultant lead

$124,800 - $135,200/Yr

United It Solutions - Normal, IL

Full-time - Mid Level

Normal, IL

Professional, Scientific, and Technical Services

About the position

The SAP EWM AMS Consultant Lead role involves overseeing application maintenance services for SAP Extended Warehouse Management (EWM) in an automotive context. The position requires strong leadership skills to manage a team of support analysts, ensuring high system availability and performance while collaborating with cross-functional teams to resolve application issues and implement best practices.

Responsibilities

• Lead the application maintenance services for SAP EWM, ensuring high availability and performance.
• Manage a team of EWM support analysts, providing guidance and mentorship.
• Collaborate with cross-functional teams to identify and resolve application issues.
• Develop and implement best practices for application support and maintenance.
• Monitor system performance and proactively address any potential issues.
• Coordinate with SAP functional and technical teams for enhancements and upgrades.
• Coordinate with offshore team in IST and CST times with optimal time utilization.
• Drive weekly meetings with customer on open incidents and backlog doing RCA for critical issues.
• Conduct regular system audits and ensure compliance with company policies.
• Prepare and maintain documentation related to application processes and configurations.
• Facilitate user training and provide support to end-users.
• Resolve complex tickets and service requests enhancement in EWM modules.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.
• Proven experience in SAP EWM application support and maintenance.
• Strong knowledge of warehouse management processes and best practices.
• Excellent leadership and team management skills.
• Ability to troubleshoot and resolve complex technical issues.
• Familiarity with SAP S/4HANA and integration with other SAP modules.
• Strong communication and interpersonal skills.

Nice-to-haves

• Certification in SAP EWM or related areas.

Benefits

• 401(k)
• Dental insurance
• Health insurance