SAP NS2 Cloud Infrastructure DevOps Engineer (Hybrid - Austin, TX)

SAP - Herndon, VA

Full-time - Mid Level

Hybrid - Herndon, VA

10,001+ employees

Publishing Industries

About the position

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. SAP National Security Services Inc. (SAP NS2) is an independent U.S. subsidiary of SAP, leveraging best-in-breed technologies engineered by SAP to protect the lives, assets, and information of Americans. Our Cloud Infrastructure DevOps team plays a pivotal role in designing and deploying robust infrastructure solutions to support SAP products and services. We are an automation-first organization, prioritizing the deployment of all our cloud resources via automation to enhance efficiency and consistency. Our engineers collaborate closely with internal product teams and customer-facing units to deliver adaptable and scalable code that meets the requirements of our diverse clientele. Candidates will have the opportunity to work across various cloud providers using a wide range of Infrastructure as Code (IaC) tooling and practices, developing provider-agnostic solutions that ensure seamless functionality across different platforms. Our infrastructure supports a broad client base, including local, state, and federal government agencies, as well as private sector organizations engaged in government-related missions.

Responsibilities

• Follow runbooks to deploy customer infrastructure using terraform.
• Collect logs and troubleshoot errors from runs, escalating to senior team members as needed.
• Manage infrastructure configuration using ansible playbooks by following runbooks.
• Log ansible output and troubleshoot errors.
• Use GitLab with multiple repositories to maintain customer infrastructure and create merge requests for changes to customer infrastructure.
• Deploy containerized services using existing runbooks.
• Perform basic network troubleshooting: host connectivity to services, routing, service availability.
• Contribute to technical documentation to network, system design, and governance.
• Participate in documenting standard operating procedures including knowledge base articles.
• Operate in a security-first mindset, performing all other responsibilities with security in mind.
• Use existing monitoring infrastructure to review and troubleshoot customer issues.
• Create prompts for generative AI elements embedded in applications and infrastructure consoles.

Requirements

• Knowledge of at least one cloud service provider: AWS, Azure, or Google Cloud Platform.
• Able to run terraform commands following a runbook, familiarity with basic terraform commands.
• Understands what CI/CD is, what pipelines are and why they are used.
• Exposure to at least one programming or scripting language, with bash, python, HCL, or ansible being preferred.
• Understands user AAA (authentication, authorization, and accounting) and has had exposure to some form of non-local authentication (LDAP, Active Directory).
• Understands logging and knows where to look for local system logs.
• Working knowledge of networking: IP routing, subnetting, network troubleshooting.
• Ability to navigate a Linux system: change directories, execute programs, change file and directory permissions, read & modify files.
• Working knowledge of ServiceNow and Jira.
• Effective time management, communication, and decision-making skills.
• 2-5 years' experience managing SaaS platforms / datacenter operations experience.
• 2-5 years' experience with automated product deployment and infrastructure buildouts.
• 2-5 years' experience working in a software development-focused company.
• 2-5 years' experience in Software Development, Automation, Orchestration, CI/CD and use of configuration management tools.
• Knowledge of modern monitoring tools including APM, RUM and synthetic monitoring.
• Detail oriented and organized with the ability to prioritize work and complete work within expected timeframes.

Benefits

• Highly collaborative, caring team environment
• Strong focus on learning and development
• Recognition for individual contributions
• Variety of benefit options to choose from