SAP - Herndon, VA
posted about 2 months ago
As a Business Support Change Manager at SAP NS2, you will play a crucial role in overseeing the Customer Change Request lifecycle within the ServiceNow ticketing system. This position requires you to engage with various stakeholders, including technical users and the ServiceNow Business Support Management team, to ensure that changes are implemented successfully and align with the company's goals and certification requirements. You will be responsible for creating, delivering, and maintaining a Change Management Charter, as well as developing Knowledge Articles that reflect the current and future capabilities of the ServiceNow platform. Your role will also involve conducting technical user training, testing new system enhancements, and preparing documentation to support these activities. In this position, you will chair Change Control Board (CCB) meetings, ensuring that all change requests are reviewed and approved before implementation. You will maintain ownership of the Change Management Charter, ensuring compliance with audit and certification requirements, and will be responsible for addressing any audit findings related to Change Management. Additionally, you will identify areas for improvement within the Change Management lifecycle and collaborate with the ServiceNow development team to implement necessary enhancements. Your expertise will be essential in moderating discussions, both in-person and remotely, and in communicating effectively with technical users regarding system changes that impact the Change Management approval process. The successful candidate will engage in continuous learning to enhance their understanding of the ServiceNow platform and its capabilities, ensuring that they remain a subject matter expert in Change Management. This role is integral to the success of SAP NS2's operations, as it directly impacts the efficiency and effectiveness of change management processes within the organization.