Sap N' Sap - Herndon, VA
posted about 2 months ago
As a Business Support Change Manager at SAP NS2, you will play a crucial role in overseeing the Customer Change Request lifecycle within the ServiceNow ticketing system. This position requires a proactive approach to managing change requests, ensuring that all processes align with the company's goals and certification requirements. You will be responsible for conducting technical user training, testing new system enhancements, and developing comprehensive documentation to support these activities. Your collaboration with the ServiceNow Business Support Management team, technical users, and other stakeholders will be essential in developing new policies and procedures that facilitate successful change implementations in the customer environment. In this role, you will chair the Change Control Board (CCB) meetings, which occur weekly, bi-weekly, or on-demand, ensuring that all change requests are reviewed and approved before implementation. You will maintain ownership of the Change Management Charter, ensuring compliance with audit and certification requirements, and will be responsible for addressing any audit findings related to Change Management. As a Subject Matter Expert (SME) in Change Management, you will identify areas for improvement in the lifecycle and submit enhancement requests to the ServiceNow development team. Your ability to communicate effectively, both verbally and in writing, will be critical as you prepare meeting agendas, distribute announcements regarding system changes, and update Knowledge Management documentation to reflect the latest workflows. Continuous learning is a key aspect of this position, as you will engage in ongoing education to enhance your understanding of the ServiceNow platform and its capabilities. This role is designed for individuals who are highly organized, detail-oriented, and capable of managing multiple projects simultaneously while working independently and proactively to meet the needs of the organization.