Sap N' Sap - Herndon, VA
posted about 2 months ago
As a Business Support Change Manager at SAP NS2, you will play a crucial role in overseeing the Customer Change Request lifecycle within the ServiceNow ticketing system. This position requires a proactive approach to managing change requests, ensuring that all processes align with the company's goals and certification requirements. You will collaborate closely with the ServiceNow Business Support Management team, technical users, and various stakeholders to develop and implement new policies and procedures that enhance the change management process. Your responsibilities will include conducting technical user training, testing system enhancements, and creating comprehensive documentation to support these initiatives. In this role, you will chair Change Control Board (CCB) meetings, prepare agendas, and ensure that all change requests are reviewed and approved before implementation. You will maintain ownership of the Change Management Charter, ensuring compliance with audit and certification standards. Additionally, you will be responsible for identifying areas for improvement within the Change Management lifecycle and working with the ServiceNow development team to implement necessary enhancements. Your expertise will also be utilized in User Acceptance Testing for system updates, and you will be expected to keep Knowledge Management documentation up to date with the latest workflows. The ideal candidate will have a strong background in change management, excellent communication skills, and the ability to work independently while managing multiple projects. You will engage in continuous learning to stay updated on the ServiceNow platform and its capabilities, ensuring that you can effectively support the needs of the organization and its customers.