Benteler Automotive - Shreveport, LA

posted 4 days ago

Full-time - Mid Level
Shreveport, LA
10,001+ employees
Transportation Equipment Manufacturing

About the position

As a Support Analyst at BENTELER, you will play a crucial role in enhancing and supporting our SAP systems across various business processes, including Manufacturing, Inbound/Outbound Logistics, and Accounting. Your primary responsibility will be to contribute to the continuous improvement of these business processes by facilitating reviews of current practices, adapting learnings, and implementing improvements for future processes. You will take ownership of SAP support tickets and change requests, ensuring that key users are supported in identifying and logging these tickets. It is essential that the information provided is of high quality to ensure clear classification and assignment of each ticket. In addition to managing support tickets, you will provide regression test support during system patches or upgrades, ensuring that the integrity of the SAP functionalities is maintained. Ongoing support to key users will be a significant part of your role, which includes assisting with SAP functionalities, guiding users through defined processes, supporting data analysis and reconciliation, and identifying useful reporting requirements. You will also be responsible for setting up report variants and screen layouts, as well as providing on-the-job training for new users or new functionalities. Your role will also involve supporting business departments in documenting IT-supported business processes and contributing to future projects aimed at enhancing SAP functionalities. You will coordinate communication between business departments and IT application groups, ensuring that all stakeholders are aligned and informed throughout the process.

Responsibilities

  • Contribute to continuous improvement of business processes in Manufacturing, Inbound/Outbound Logistics, and Accounting.
  • Manage SAP support tickets and change requests, ensuring quality information for classification and assignment.
  • Provide regression test support during system patches or upgrades.
  • Support key users with SAP functionalities and defined processes.
  • Assist with data analysis and reconciliation for reporting requirements.
  • Provide on-the-job training for new users or new functionalities.
  • Document IT-supported business processes for business departments.
  • Contribute to future projects to enhance SAP functionalities.
  • Coordinate communication between business departments and IT application groups.

Requirements

  • BS/BA in IT, IS, Computer Science or a related field, or equivalent combination of education and experience.
  • MS in IT/IS or related field is preferred.
  • Professional certification in software/hardware/systems is highly desirable.
  • 3-5 years' experience in direct support and/or application management of SAP solutions across multiple SAP modules.
  • Experience with SAP configuration in PP, MM, WM, FI, CO modules.
  • Good understanding of business processes in Manufacturing, Materials Management, Shipping, Accounting, and Controlling processes.
  • Familiarity with Service Management (ITSM), Security, SAP, Shopfloor Technical Integration/Interfaces, EDI, Database, Programming/Packaging/Development, LAN/WAN Infrastructure, Server (Windows/Linux), Web Technologies, and Unified Communications.

Benefits

  • 401(k) Match
  • Dental Insurance
  • Development Opportunities
  • Educational Assistance
  • Flexible Work Schedules
  • Health Savings Accounts
  • Paid Holidays
  • Life & Disability Insurance
  • Medical Insurance
  • Training Opportunities
  • Vacation Days
  • Vision Insurance
  • Wealth Management Support
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