Best Buy-posted about 1 year ago
Full-time
Santa Clarita, CA
Furniture, Home Furnishings, Electronics, and Appliance Retailers

The Pacific Sales Customer Service Specialist is responsible for ensuring fast, friendly, and accurate processing of all customer transactions. This role focuses on providing an excellent customer experience through the accurate handling of new orders, returns, exchanges, and supporting sales floor activities. The specialist also assists with inventory processes and maintains organization within the customer service work center.

  • Process transactions such as new orders, returns & exchanges, and releases in a timely and efficient manner.
  • Follow sales steps to offer customers complete solutions, including Accessories and General Service Contracts.
  • Support Sales Specialists through customer follow-up, scheduling deliveries, and reconciling purchase orders.
  • Answer incoming calls and prepare shipping invoices.
  • Complete report reconciliations, including calling reports and daily deposit entries.
  • Maintain ongoing organization of the Customer Service work center.
  • Assist with inventory processes, including report reconciliations, receiving products, shipping products, and customer will calls.
  • High School Diploma or equivalent.
  • 1 year of customer service or retail sales experience.
  • Associate degree or above in Business Management or a related field.
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