Viasat - Duluth, GA
posted 3 months ago
As a Satellite Ground Station Field Service Engineer at Viasat, you will be an integral part of a dynamic team within the Technical Services organization, specifically in our Antenna Systems Division located in Duluth, GA. This role has emerged due to our significant business growth and the innovative development of high bandwidth SATCOM solutions tailored for commercial, government, and military applications. Your primary responsibility will be to provide exceptional technical support to our SATCOM earth station customers globally. This position requires not only technical expertise but also excellent interpersonal skills, as you will be interfacing directly with customers to ensure their systems operate with minimal downtime. In this role, you will work independently to diagnose and resolve complex issues while also collaborating with the engineering team at our headquarters to facilitate prompt resolutions to any challenges faced by our customers. You will be expected to develop strong customer relationships and effectively engage with various functional areas within the company. Leading technical discussions across multi-disciplinary teams and multiple geographic locations will be a key aspect of your responsibilities. Your day-to-day activities will include becoming a Subject Matter Expert on customer needs, antenna systems, and Viasat products. You will provide both remote technical assistance and onsite maintenance support, ensuring that issues are quickly identified and resolved. Collaboration with Service Program Managers and Technical Service Managers will be essential to ensure that all necessary actions are taken for effective onsite and remote support.