Satellite Office Clerk

$24,960 - $31,200/Yr

Coronis Health - Jackson, MI

Full-time

Jackson, MI

Professional, Scientific, and Technical Services

About the position

The Satellite Office Clerk plays a crucial role in managing the billing process support for client locations that are geographically separated from Coronis Health's main operations. Reporting directly to the Billing Coordinator, this position is responsible for overseeing the daily administrative and operational tasks of an assigned office. The clerk ensures that all charges are prepared and submitted to the Coronis office in a timely manner, adhering to established guidelines. This role requires a keen attention to detail and the ability to maintain effective communication with various stakeholders, including ambulatory surgery centers and hospital staff. In this position, the clerk will coordinate the billing process support at the satellite office, which includes preparing packets of patient demographic and anesthesia records for scanning into the KAM billing system. It is essential that these packets contain all necessary information prior to scanning. The clerk will also be responsible for reconciling charges on a daily, weekly, and monthly basis in accordance with charge reconciliation policies and procedures. In the event of system interruptions, the clerk must establish alternative procedures for charge capture to ensure continuity of operations. Additionally, the Satellite Office Clerk will manage on-site Information Request (IR) processes to obtain any missing or incomplete information necessary for claims generation. This role requires maintaining an open line of communication with the Billing Coordinator and other employees, as well as fostering good working relationships with external partners. The clerk will also handle patient and client phone calls professionally and assist with other duties as assigned.

Responsibilities

• Coordinate the billing process support at the satellite office.
• Prepare packets of patient demographic and anesthesia records for scanning into the KAM billing system.
• Ensure packets contain all information prior to scanning into the online system.
• Reconcile charges daily, weekly, and monthly in accordance with charge reconciliation policies and procedures.
• Establish alternative procedures for charge capture in the event of system interruption or absence.
• Manage on-site Information Request (IR) processes to gain missing or incomplete information for claims generation.
• Consult with appropriate department staff, facility staff, or anesthesiologists to gather missing information.
• Maintain necessary office supplies.
• Maintain an open line of communication with the Billing Coordinator and other employees as required.
• Maintain good working relationships with ambulatory surgery center, client business office, and hospital staff.
• Answer patient and client phone calls in a professional manner.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• One (1) year medical office experience preferred.
• Understanding of medical billing, accounts receivable, and accounts payable.
• Knowledge of billing practices and procedures.
• Knowledge of coding operating policies.
• Knowledge of HIPAA (legal and ethical considerations related to patient information).
• Excellent communication, organization, and time management skills.
• Proficient skills in computer programs; KAM billing system, Word, Excel.
• Flexibility - willingness to help in other accounts and other areas as needed.
• Assertiveness - recognize problems, suggesting solutions and overall improvement of the service to Coronis clients.
• Ability to meet minimum production and accuracy standards.
• Ability to follow instructions and written guidelines in account specifics.
• Ability to understand and interpret policies and regulations.
• Ability to examine documents for accuracy and completeness.
• Ability to schedule time and assignments effectively.