(SBA) Part-Time Customer Service Agent

United Ground Express - Santa Barbara, CA

Part-time - Entry Level

Santa Barbara, CA

Support Activities for Transportation

About the position

The Part-Time Customer Service Agent at United Airlines is responsible for providing exceptional service to passengers during the check-in and ticketing process. This role involves using reservation software, resolving passenger issues, and ensuring compliance with company and FAA regulations. The position requires physical stamina and the ability to handle baggage, as well as effective communication skills to assist passengers effectively.

Responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience
• Using appropriate reservation/ticketing software to rebook itineraries and issue boarding passes
• Calculating and collecting any appropriate fees from passengers
• Ensuring passenger information is processed accurately and flights are sent out on time
• Listening to passengers and resolving their issues in accordance with company policies and procedures
• Working in the Baggage Service Office to track the location of baggage and handle passenger questions
• Maintaining composure while managing customer challenges
• Cleaning the interior of the aircraft
• Reading and interpreting checked baggage tags and cargo labels
• Prepping and securing the aircraft for the next flight
• Using radio electronic devices to communicate with co-workers or flight crew
• Ensuring compliance with United and FAA regulations and policies

Requirements

• Must be at least 18 years old
• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
• Successful completion of pre-employment process which may include drug screen, hearing and vision check
• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need
• Comfortable working with computers, mobile devices, and new technologies
• Must be able to read, write, fluently speak, and understand the English language
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
• Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
• Authorized to work in the United States without sponsorship

Benefits

• Opportunities for advancement
• Paid time off
• Travel reimbursement