SBA Program Manager

$90,000 - $110,000/Yr

Ibusiness Funding - Fort Lauderdale, FL

Full-time - Mid Level

Fort Lauderdale, FL

About the position

The SBA Program Manager will support the onboarding and portfolio management of new and existing SBA Lender Client accounts, ensuring high levels of client satisfaction. This role requires in-depth knowledge of SBA standard operating procedures and regulatory compliance, as well as experience in reviewing legal documents and loan structures. The position also involves building the initial scope of the LSP Servicing Department and requires strong communication and analytical skills.

Responsibilities

• Manage communication between Lender Clients and internal SBA Servicing Team
• Oversee the onboarding of new client data and legacy portfolio of SBA loans
• Develop and implement policies, processes, and strategic plans for smooth onboarding transitions
• Analyze client data to map a strategic onboarding process
• Understand Lender Clients' Legacy Portfolio and provide insights to resolve account issues
• Deepen client relationships to enhance satisfaction with contractual servicing requirements
• Participate in weekly operational meetings to develop objectives and action plans
• Stay updated on Lender Client policies, SBA policies, and commercial lending regulations
• Align projects and priorities with the Director of SBA Loan Servicing
• Ensure exceptional client support
• Assist in overseeing the integrity of Lender Client portfolio
• Review account status to identify past due accounts and make recommendations
• Analyze SBA service action requests and provide loan decisions
• Assist with recommendations on loans to liquidation management group
• Review transcript of accounts and 1502 reports for reconciliation
• Maintain and modify loans through ETRAN system
• Identify and review key risk ratings and weaknesses in loan files
• Work with Lender Clients to correct file deficiencies
• Prepare liquidation packages as requested
• Identify discrepancies after onboarding review and submit requests for corrections
• Ensure loan documentation and deliverables are accurately uploaded and stored
• Review and recommend improvements to Servicing LSP lending policies and procedures

Requirements

• 5+ years of SBA experience required
• Bachelor's degree (preferred)
• Excellent analytical skills
• Excellent communication skills
• Strong organizational skills
• Ability to coordinate across multiple teams and departments

Benefits

• Base salary range of $90,000 - $110,000
• Full-time remote work
• Health benefits