SC Medical Receptionist II

Disability Solutions - Fort Worth, TX

Full-time - Entry Level

Fort Worth, TX

51-100 employees

Administrative and Support Services

About the position

The Medical Receptionist at Cook Children's is a vital role within the Orthopedics department, responsible for managing front office functions that are essential for the smooth operation of the clinic. This position involves the intake and checkout of patients, ensuring that all necessary information is collected accurately and efficiently. The Medical Receptionist must demonstrate a high level of flexibility, as the role requires adapting to changes in staffing levels and patient volumes, which can vary significantly throughout the day. Excellent communication skills are paramount, as the Medical Receptionist will interact with patients, families, and medical staff regularly, providing a welcoming and supportive environment. In addition to patient interactions, the Medical Receptionist will handle various administrative tasks, including scheduling appointments, managing patient records, and processing insurance information. A thorough understanding of diversified insurance plans is necessary to assist patients effectively and ensure that their claims are processed correctly. Knowledge of medical coding and terminology is also essential, as it will aid in the accurate documentation of patient information and facilitate communication with healthcare providers. The role requires maturity and the ability to withstand pressure, particularly in high-stress situations that may arise from dealing with the public and coordinating with physicians. The Medical Receptionist will play a crucial part in creating a positive experience for patients and their families, reflecting the values and mission of Cook Children's to provide exceptional pediatric healthcare.

Responsibilities

• Perform front office functions related to the intake and checkout of patients in the clinic setting.
• Manage scheduling of appointments and patient records.
• Process insurance information and ensure accurate claims submission.
• Exhibit excellent communication skills while interacting with patients and families.
• Adapt to changes in staffing levels and patient volumes as they occur.
• Maintain a welcoming and supportive environment for patients and their families.

Requirements

• High school graduate or equivalent.
• At least two years' experience in a medical office setting.
• Understanding of diversified insurance plans.
• Knowledge of medical coding and terminology.
• Exhibit good interpersonal and communication skills.
• Ability to withstand pressure in relation to public and physician interactions.