SCADA Operations Manager

Pedernales Electric Cooperative - Johnson City, TX

Full-time - Mid Level

Johnson City, TX

Utilities

About the position

The SCADA Operations Manager is responsible for overseeing the coordination of tasks and projects within SCADA Operations to ensure the effective monitoring and operation of the electrical system. This role involves managing staff, ensuring compliance, and maintaining the operational integrity of the SCADA system while addressing customer inquiries and complaints.

Responsibilities

• Communicate with SCADA Operations staff and company management
• Ensure compliance responsibilities within SCADA Operations
• Interact with other departments to coordinate projects
• Maintain the SCADA system operational integrity
• Resolve customer complaints and answer customers' questions regarding SCADA Operations management policies and procedures
• Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
• Implement corporate and departmental policies, procedures and service standards in conjunction with management
• Discuss job performance problems with employees to identify causes and issues and work to resolve problems
• Train and instruct employees in job duties and company policies or arrange for training to be provided
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
• Recruit, train and supervise subordinates
• Interpret and communicate work procedures and company policies to staff
• Develop and review operating procedures
• Develop and manage department budget
• Establish work priorities and activities
• Recommend promotions, transfers, hires, terminations and other disciplinary action
• Establish metrics and prepare monthly reports
• Meet with Board of Directors committees
• Coordinate activities with other departments
• Prepare and present status of department programs to Board of Directors committees and the Board of Directors
• Adhere to and train personnel on applicable North American Electric Reliability Corporation policies and procedures
• Lead technical discussions on complex system issues, making recommendations and suggestions to management and users
• Monitor system performance and resource scheduling
• Coordinate the addition of distribution automation devices to the system
• Plan implementation of training and training simulators
• Stay abreast of advances in technology
• Maintain the security of confidential information
• Demonstrate regular and prompt attendance
• Perform other related duties as necessary or assigned

Requirements

• Bachelor's Degree in a related field
• Three years related work experience
• Three years of supervisory experience
• Registered Professional Engineer in the State of Texas preferred
• Valid Texas driver's license

Nice-to-haves

• Directly related experience may substitute for education

Benefits

• KPI Bonuses
• Competitive Benefits