SCADA Operations Technology Manager (Mgr. 3)
City of Seattle, WA - Seattle, WA
posted 1 day ago
About the position
Seattle Public Utilities (SPU) is recruiting for a SCADA Operations Technology Manager. This position leads, manages, organizes, and directs SPU's Supervisory Control and Data Acquisition (SCADA) Operations Technology (OT) team consisting of 23 highly skilled professional staff which maintains a standalone zero trust network, servers, workstations, and 250 remote sites used to monitor and control the public water and wastewater systems. Additionally, this team engineers Industrial Control Systems (ICS) which consists of combining various control components (e.g., electrical, mechanical, hydraulics, pneumatic, etc.) and SPU's ability to collect real-time data within our systems. The services supported by SCADA support safe and reliable delivery of drinking water to 1.6M customers regionally, and wastewater services for all 750,000 City of Seattle residents. SCADA is mission critical in the safety of our systems from cyber-attacks, and this team enables the secure monitoring and control with this division's Control Center operations of SPU's regional infrastructure and prevents any outside parties from accessing SPU's critical systems. An outside attack could paralyze part or all of SPU's water and wastewater systems.
Responsibilities
- Develop O&M budgets and manage highly visible Capital Improvement Projects (CIP) for SPU regional water supply driven by Department of Health (DOH) regulators and SPU's Consent Decree with the Department of Justice (DOJ) relating to combined sewer overflows (CSOs) and sanitary sewer overflows (SSOs).
- Responsible for the strategic guidance of all of SPU's Operations Technology Plan in collaboration with SPU's Corporate Performance Division and Seattle Information Technology (SIT) Department, as needed.
- Develop, maintain, and implement all SCADA related policies and procedures covering broad and critical areas within OT including but not limited to encryption, network security, audit, passwords, multi-factor authentication (MFA) credentialing, risk assessments, remote access, and Incident Response Plans (IRPs).
- Manage a team that has 24/7 responsibilities for maintaining and repairing system telecommunications and operations.
- Ensure adherence to security standards, including confidentiality, reliability, and integrity of technology systems and operations; review security standards, policies, and procedures and recommend and implement changes.
Requirements
- Seven (7) years of progressively responsible experience in operations technology systems' development, operations, administration, or project management.
- Three (3) years of experience supervising/managing staff.
- Equivalent to a bachelor's degree from an accredited four-year college or university with major coursework in information technology, computer science, or a related field.
Nice-to-haves
- Proven experience managing OT projects, operational teams, and large-scale service delivery in diverse environments.
- Ability to influence and collaborate effectively at all organizational levels.
- Commitment to adhering to cybersecurity practices and improving operational resilience.
- Strong leadership skills with a proven track record of team development and creating a strong work culture.
- Strong complex problem-solving ability.
- History of finding innovations to stay on top of industry's best practices.
Benefits
- Comprehensive benefits package including vacation, holiday, and sick leave.
- Medical, dental, vision, life and long-term disability insurance for employees and their dependents.
