SCAN Intern-Undergraduate ( Member Experience)

SCAN Health Plan • Long Beach, CA

311d • Remote

About The Position

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 285,000 members across California, Arizona, Nevada, and Texas. For more than 40 years, SCAN has been a mission-driven organization committed to keeping seniors healthy and independent. SCAN is known throughout the healthcare industry as a leader in senior healthcare innovation. Employees at SCAN are talented professionals who support older adults on their aging journey while also driving strategic advancements in healthcare. This dynamic, 4-month paid internship is designed for undergraduate students interested in identifying key challenges impacting members, employees or operational processes within the healthcare industry.

Requirements

• Currently pursuing or recently completing a degree in relevant fields such as Healthcare Administration, Business, Public Health, Data Analytics, etc.
• Ability to collect and analyze data to identify trends, patterns, and solutions.
• Strong critical thinking skills to address challenges in a structured manner.
• Ability to synthesize complex information into clear and concise reports or presentations.
• Ability to build relationships and collaborate effectively in a professional environment.
• Interested in improving health outcomes, engagement, and operational efficiencies.

Responsibilities

• Collaborate with internal stakeholders to identify key challenges impacting members, employees, or operational processes.
• Use structured frameworks to define problems clearly, ensuring a shared understanding across teams.
• Gather qualitative and quantitative data from various sources to support project objectives.
• Apply analytical techniques to identify patterns, trends, and root causes of key issues.
• Research and brainstorm potential solutions to address identified challenges.
• Leverage best practices from healthcare and other industries to build innovative, effective solutions.
• Map existing processes to identify inefficiencies or potential areas for enhancement.
• Develop recommendations to optimize workflows and improve overall operational effectiveness.
• Analyze member feedback to understand recurring concerns or pain points.
• Identify potential talking points and interventions to proactively address top member issues.
• Partner with internal teams to understand common employee challenges.
• Identify actionable solutions to improve engagement and operational performance.
• Research best practices to enhance cross-cultural competence within the organization.
• Recommend strategies to improve communication and understanding across diverse teams and member populations.
• Synthesize findings into clear, concise presentations for internal stakeholders.
• Develop and present recommendations to senior leaders and team members.
• Assist with pilot programs and initiatives to test proposed solutions.
• Monitor results and provide feedback for adjustments and scaling.
• Participate in team meetings, training sessions, and learning opportunities to deepen understanding of healthcare operations.
• Reflect on project learnings and document best practices for future initiatives.

Benefits

• Paid internship
• Transformative learning experience
• Opportunities to visit SCAN's headquarters in Long Beach

What This Job Offers

• Career Level: Intern
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree