Scheduler 1-call center

Maryland Oncology - Silver Spring, MD

Full-time - Entry Level

Silver Spring, MD

Ambulatory Health Care Services

About the position

The Scheduler position at Maryland Oncology Hematology involves managing patient appointments and tests efficiently while providing excellent communication and support to both patients and medical staff. This entry-level role is crucial for ensuring a smooth operation within the clinic, contributing to patient care and satisfaction.

Responsibilities

• Answers all incoming calls; assesses callers' needs and directs to appropriate personnel.
• Pages clinic personnel as appropriate.
• Obtains and communicates messages in an accurate and timely manner.
• Schedules new patients, patient referrals, and returning patients in the computer system according to physician and/or office guidelines.
• Sets up new and referred patients in the system with appropriate documentation and coding.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
• Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Covers for other front office functions as requested.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request.
• Obtains necessary pre-certification as required.
• May communicate to patients about surgeries or tests being scheduled and potential prep work needed.
• May be responsible for follow-up on all pre-operative tests to ensure clearance for surgical procedures and communicates with physician and patients if further testing is required before surgery is performed.
• May be responsible for scheduling post-operative follow-up appointments with Physicians.

Requirements

• High school diploma or equivalent required.
• 0-3 years' experience preferably in a medical office setting.
• Knowledge of medical terminology and coding is a plus.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Nice-to-haves

• Basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery, and scheduling procedure.