Scheduler - Mobility Services

About the position

As a Scheduler at Vectour Group, you will be responsible for ensuring the efficient operation of transportation routes by accurately assigning and filling all designated routes. This role involves providing timely instructions and responses to bus operators' requests for operational information throughout the day, as well as addressing customer inquiries to maintain smooth transportation services. Your attention to detail and effective communication skills will be essential in coordinating operations and ensuring customer satisfaction.

Responsibilities

• Handle route openings, insertions, extensions, and resolution of issues efficiently.
• Use computer systems to retrieve scheduled information and assist clients accurately and promptly.
• Provide customer support by addressing questions and concerns related to customer trips, including no-shows, cancellations, and missed trips.
• Complete various daily reports and perform clerical duties for accurate record-keeping.
• Answer and direct business calls to the appropriate personnel.
• Manage emergency situations for vehicle operators and act as a liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that may impact customer service.

Requirements

• Minimum of 3 years of hands-on experience in scheduling, dispatching, or routing.
• Proven experience working with Trapeze or similar scheduling software.
• Excellent communication skills, both written and verbal.
• Demonstrated excellent phone demeanor and strong customer service skills.
• Proficient in computer operation; ability to navigate and operate computer systems effectively.
• Ability to work independently, demonstrating self-motivation and initiative.
• Excellent verbal and interpersonal skills for effective communication.
• Strong judgment and problem-solving abilities.

Benefits

• Competitive Pay
• Advancement Opportunities
• Medical, Dental, Vision, Disability and Life Insurance
• 401K With Employer Match
• 7 Paid Holidays
• Paid Sick Leave
• Paid Vacation
• Great Coworkers!