About the position
The Scheduling Clerk position at Aiken Regional Medical Centers is a vital role within the healthcare system, responsible for ensuring that patients are scheduled and pre-registered for various medical procedures and surgical services. This position requires a strong focus on customer service, as the Scheduling Clerk will interact with patients and their families through various communication channels, including phone, email, and in-person interactions. The Scheduling Clerk must exhibit excellent customer service skills, demonstrating empathy and professionalism while addressing patient inquiries and concerns. In addition to scheduling duties, the Scheduling Clerk will be tasked with printing schedules for different departments as needed and gathering statistical data for reporting purposes. A solid understanding of insurance processing requirements is essential, including verification, authorization, and compliance with terms and regulations. The role also demands an advanced understanding of medical terminology to accurately pre-register patients and facilitate their care effectively. Aiken Regional Medical Centers is a 273-bed acute care facility that has been recognized for its quality healthcare services, including emergency medical care, orthopedic surgeries, maternity, and behavioral health services. The Scheduling Clerk will play a crucial role in maintaining the efficiency of patient services and ensuring that the hospital continues to provide high-quality care to the community.
Responsibilities
- Perform duties required to schedule and pre-register patients for procedures and surgical cases/services.
- Print schedules for departments as needed.
- Gather and report statistical data as requested.
- Display excellent customer service skills while interacting with customers via phone, e-mail, correspondence, or in person.
- Demonstrate a good understanding of insurance processing requirements, including verification, authorization, terms, requirements, and regulations.
- Have an advanced understanding of medical terminology.
- Correctly pre-register scheduled patients.
Requirements
- High School Diploma required.
- Previous experience in a customer service setting, preferably in a medical-related field.
- Medical Terminology (Advanced) certificate required or demonstrates successful completion of an accredited course.
- Phone etiquette; familiar with ancillary departments scheduling requirements.
Benefits
- Challenging and rewarding work environment
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
- SoFi Student Loan Refinancing Program
- Career development opportunities within UHS and its 300+ Subsidiaries!
- Retention Bonus Program if offered.
- Loan Forgiveness Program if offered.
