Scheduling Coordinator 1

Emperion - Boca Raton, FL

Full-time - Entry Level

Boca Raton, FL

About the position

The Scheduling Coordinator role at Emperion involves coordinating customer requests for Independent Medical Exam (IME) and Peer Review services. This position serves as an intermediary between claimants, carriers, attorneys, and physicians, ensuring timely and accurate completion of medical review reports. The role requires strong organizational skills and attention to detail, as well as the ability to work in a fast-paced environment with ongoing training provided.

Responsibilities

• Coordinate customer requests for IME and Peer Review services.
• Schedule appointments and input data into the computer system.
• Assign new cases to medical professionals and generate necessary correspondence.
• Use customer service skills to maximize cost containment during coordination.
• Obtain information on new referrals from various sources.
• Review and follow special handling instructions for accounts/clients.
• Enter referral information into the database accurately and completely.
• Contact referral sources to obtain any missing or incomplete information.
• Research out-of-territory physicians for scheduling needs.
• Generate notification letters to relevant parties as specified by clients.
• Maintain a diary of relevant dates for examinations and follow up on report statuses.

Requirements

• High School diploma or GED equivalent required.
• 0-2 years of IME processing experience, medical assistant, or insurance claims experience preferred.
• Working knowledge of MS Office programs and data entry skills required.
• Knowledge of medical and insurance claims terminology preferred.
• Strong organizational skills and attention to detail are essential.
• Excellent customer service, verbal, and communication skills.

Nice-to-haves

• Business or office technical courses preferred.