Scheduling Coordinator - Ambulatory Operations

Cleveland Clinic - Cleveland, OH

Full-time - Entry Level

Cleveland, OH

Ambulatory Health Care Services

About the position

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As an Ambulatory Scheduling Coordinator, you will be responsible for all activities related to the successful completion of all scheduled and unscheduled surgeries, procedures, admissions, and/or appointments, including maximizing allocated space based on medical needs and prioritizing admissions and appointments. A Coordinator in this role will have the opportunity to create various connections with other caregivers while providing exceptional patient care. The ideal future caregiver is someone who has prior experience working in a fast-paced or high-volume work environment, acts in a professional, caring, and helpful manner, can multi-task while paying attention to details and staying organized, is reliable and flexible, and has excellent customer service and communication skills. This role will allow you to create the foundation in healthcare that you've been looking for. You'll be supported as you enhance your customer service skills and advance your career as this position offers tuition reimbursement and endless opportunities within Cleveland Clinic. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being, and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities

• Ensures accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validates patient physician information and ensures accurate collection.
• Validates and captures primary, secondary and tertiary insurance coverage to ensure accurate billing.
• Identifies patients in need of financial counseling to ensure appropriate payment of services.
• Identifies services out of insurance plan or requiring referrals; may inform patient of courses of action.
• Triage appointments based on diagnosis, patient preferences and physician specialty.
• Coordinates services and provides special instructions as requested by patient, internal physicians and referring physicians.
• Performs scheduling both intra- and inter-departmentally as requested by physician orders.
• Receives orders and processes as indicated by provider and schedules according to protocol.
• Responsible for maximizing a department's allocated spaces by scheduling all procedures/surgeries.
• Enters appointment into respective programs, both routine and emergency add-on.
• Ensures accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Enters all updates, correction and changes to scheduled procedures/surgeries.
• Maintains provider schedules for designated unit.
• Coordinates multiple physician schedules.
• Maintains familiarity with all appropriate scheduling function.
• Serves as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
• Notifies patients of their arrival times per area protocols.
• Acts as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicates with all departments to maximize efficiency and expedite the admission process.
• Maintains designated space/unit and patient management calendars/ledgers; maintains department data based on area needs.
• Communicates with patients and their families to provide detailed instructions, directions and resources available.
• Other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum two years related experience in an area that provided broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/OR scheduling.
• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access.
• In-depth knowledge of medical terminology and/or CPT/ICD coding preferred.
• Knowledge of Microsoft Word and Excel applications.
• Requires excellent interpersonal skills including the ability to interact successfully with all levels of personnel.
• Exceptional written and verbal communication and organizational skills are essential.
• The ability to handle multiple tasks.
• Must treat all information and data within the scope of the position with appropriate confidentiality.
• Requires the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Ability to promote and utilize a consistent problem solving methodology.
• Ability to function independently and as a team.
• Must be detail oriented, organized and able to work under stringent deadlines.

Nice-to-haves

• In-depth knowledge of medical terminology and/or CPT/ICD coding preferred.

Benefits

• Health insurance
• Tuition reimbursement