Scheduling Coordinator - Ambulatory Operations

Cleveland Clinic - Cleveland, OH

Full-time - Entry Level

Cleveland, OH

Ambulatory Health Care Services

About the position

The Scheduling Coordinator for Ambulatory Operations at Cleveland Clinic is responsible for managing all aspects of ambulatory scheduled and unscheduled surgeries, procedures, admissions, and appointments. This role emphasizes exceptional customer service, ensuring accurate patient data, coordinating services, and acting as a liaison between patients and healthcare providers. The position is integral to maintaining the efficiency of patient scheduling and enhancing the overall patient experience.

Responsibilities

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians, and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and process as indicated by provider and schedule according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations, update admission information, and cancel reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Requirements

• High school diploma or GED.
• Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing, or appointment/operating room scheduling OR three years of customer service concierge experience.
• Proficient in personal computers (PC) and general knowledge of PC-based systems and software.

Nice-to-haves

• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing, or other related office functions to coordinate patient access.
• In-depth knowledge of medical terminology and/or CPT/ICD coding.
• Knowledge of Microsoft Word and Excel applications.

Benefits

• Comprehensive health insurance coverage
• Dental and vision insurance
• 401(k) retirement savings plan
• Paid time off and holidays
• Tuition reimbursement
• Employee wellness programs
• Professional development opportunities