Scheduling Coordinator / Client Service Supervisor

$43,000 - $47,000/Yr

Aveanna Healthcare - Worcester, MA

Full-time - Entry Level

Worcester, MA

Nursing and Residential Care Facilities

About the position

The Client Service Supervisor at Aveanna Healthcare is an entry-level management position focused on scheduling caregivers to meet patient needs while minimizing unstaffed shifts. This role involves collaborating with clinical teams and leadership to manage field staff performance, ensuring effective communication and exceptional customer service to enhance patient satisfaction.

Responsibilities

• Develop and maintain caregiver schedules to ensure proper coverage for all shifts.
• Manage changes to the schedule, including shift swaps and time-off requests.
• Collaborate with the clinical team to match caregivers with patients based on specific needs.
• Review and validate employee work schedules and shifts for accuracy.
• Monitor and analyze Electronic Visit Verification (EVV) data for compliance.
• Maintain oversight of payroll expenses to align with budgetary constraints.
• Serve as a point of contact for caregivers and families regarding scheduling matters.
• Implement initiatives to revitalize relationships with inactive caregivers.
• Monitor and analyze staffing levels and adjust schedules based on demand.
• Coordinate patient schedules to ensure caregiver compliance with certification and licensing standards.
• Maintain records of staff availability and preferences for scheduling.
• Provide training and orientation to new staff on scheduling policies and procedures.
• Keep accurate records of staff schedules, attendance, and time-off requests.
• Identify opportunities for process improvement in scheduling and staffing coordination.

Requirements

• High School Diploma or GED
• Proficient in Microsoft Office applications
• Ability to participate in an on-call rotation schedule.

Nice-to-haves

• Bachelor's Degree
• Six months previous agency staffing experience
• One year previous office work experience
• Healthcare experience
• Bilingual

Benefits

• Full-time position with a salary range of $43,000 - $47,000 per year
• Opportunities for career growth and development
• Supportive work environment impacting community health