Scheduling Coordinator / Front Desk Customer Service

Pobanz Orthodontics - South Ogden, UT

Full-time

South Ogden, UT

Ambulatory Health Care Services

About the position

The Scheduling Coordinator / Front Desk Customer Service Associate at Pobanz Orthodontics plays a crucial role in ensuring that daily schedules run smoothly, providing exceptional service to patients and fostering trust and loyalty. This full-time position requires a friendly and energetic individual who is dedicated to delivering outstanding experiences and exceeding patient expectations.

Responsibilities

• Provide superior patient service with compassion and care according to patient needs and company policies.
• Help patients schedule appointments and resolve their questions via phone, text, or email.
• Welcome patients and check them in for their appointments.
• Collect payments made at the front desk.
• Keep the office tidy, including stocking the coffee bar and organizing paper forms.
• Scan and file mail and other crucial documents.
• Perform other administrative tasks as assigned.
• Help provide an exceptional experience for every patient on every visit.

Requirements

• Office experience in a medical or healthcare setting is highly preferred.
• Exceptional customer service skills with a friendly demeanor.
• Ability to work a multi-line phone system.
• Experience multi-tasking in a busy environment while paying attention to details.
• Excellent verbal and written communication skills.
• Ability to educate and influence patients.
• Strong team player.
• Knowledge of Microsoft Office applications.
• High school diploma or GED.

Nice-to-haves

• Orthodontic experience is strongly preferred, but dental or medical practice experience is acceptable.