Scheduling Coordinator, Provider Operations (Temporary)

$31,200 - $33,280/Yr

Parsley Health - New York, NY

Full-time - Entry Level

New York, NY

Ambulatory Health Care Services

About the position

The Coordinator for the Provider Operations team at Parsley Health is responsible for optimizing clinician schedules and enhancing patient access and experience. This role focuses on managing clinician waitlists to improve appointment utilization and requires strong organizational and communication skills. The position is a full-time temporary assignment expected to last at least four months, reporting to the Senior Manager of Provider Operations.

Responsibilities

• Manage patient waitlists for the Clinician team.
• Coordinate with patients via text and phone to reschedule, cancel, and fill appointments.
• Reach out to waitlist patients to fill abandoned appointment slots.
• Monitor and fill unutilized appointment slots in clinicians' schedules.
• Collaborate with clinicians and cross-functional departments to optimize scheduling and patient experience.
• Review weekly metrics related to appointment scheduling, cancellations, and utilization rates.
• Conduct ad hoc improvement projects related to the waitlist process and provider operations.

Requirements

• Bachelor's Degree.
• 6 months+ experience in a healthcare setting, specifically working directly with a clinical team and/or assisting patients.
• Proficiency in scheduling software and patient management systems.
• Strong communication skills and a team player mindset.
• A sense of ownership of assigned tasks with a proactive, continuous improvement mindset.
• Flexibility around process and workflow changes.

Benefits

• Equity Stake.
• 401(k) + Employer Matching program.
• Remote-first with the option to work from one of our centers in NYC or LA.
• Complimentary Parsley Health Complete Care membership.
• Subsidized Medical, Dental, and Vision insurance plan options.
• Generous 4+ weeks of paid time off.
• Annual professional development stipend.
• Annual wellness stipend.