Scheduling Manager

About the position

The Scheduling Manager at Meridian Services, Inc. is responsible for managing schedules using Shiftboard Software, monitoring the scheduling email account, and contacting staff regarding schedule changes. The role requires answering questions from Direct Support Professionals, troubleshooting scheduling issues, and completing various administrative tasks. The position is based in Golden Valley, MN, and typically follows a Monday-Friday daytime schedule, with some evening hours required, particularly on Mondays. Additionally, the role includes a rotating on-call schedule shared with a team of schedulers during the week and weekends.

Responsibilities

• Manage schedules on the Shiftboard Software
• Monitor the scheduling email account
• Contact staff about picking up or changing their schedules
• Answer Direct Support Professional's questions
• Troubleshoot scheduling issues
• Complete administrative tasks

Requirements

• Direct care experience
• Experience working with computers, specifically Microsoft Office products
• Detail-oriented with analytical skills
• Great customer service skills and calm under pressure in a fast-paced environment
• Well-organized and good at follow through
• Acceptable driving record as determined by Meridian Services policy
• Proficiency in spoken and written English communication
• Successful clearance from a DHS Background Study

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off including 16 Hours of Paid Volunteer Time
• Supplemental Insurance
• Pet Insurance Offered
• 401K Plan with Employer Matching After 1 year
• MERSC Discount Network
• Childcare at Corporate Office for Employees
• Growth and Management Opportunities
• Employee of the Month Recognition and Gift Card
• Wednesday Snack Day at Corporate Offices
• Monthly Lunch-and-Learn Trainings