Scheduling Representative
SpecialtyCare - Nevada, MO
posted 4 days ago
About the position
SpecialtyCare is a leading provider of clinical services to hospitals, partnering with them to drive, sustain, and accelerate high performance. We offer a portfolio of solutions that include neuromonitoring, perfusion, surgical assist, autotransfusion, minimally invasive surgical support, and sterile processing. Our clinicians focus on improving operational efficiencies, outcomes, and maintaining exceptional levels of satisfaction. We compete on results. We are hiring a Scheduling Representative for our West IONM Scheduling Department. This role involves answering a high volume of calls, scheduling cases, facilitating communication between clinicians and hospital staff, and managing data entry of scheduling requests. The position is fully remote, with a schedule of Monday-Friday 8:30am-5:00pm Pacific Time. Candidates residing in the Pacific Time zone and those with surgery scheduling experience are highly preferred.
Responsibilities
- Answer calls that come into the communications center and determine appropriate action for follow through while providing excellent customer service
- Schedule and modify appointments accurately for all elective and emergency surgical procedures
- Exhibit professional communication, both written and verbal, when interacting with internal and external customers
- Obtain required patient demographic information, including insurance information, surgical information and case details
- Coordinate, process and respond to all incoming faxes and emails for surgical scheduling including case confirmations
- Communicate case changes in a timely manner to management and clinical staff
- Organize and enter a high volume of scheduling requests that are received, while also reviewing data for error, missing pages or information, and resolving any discrepancies
- Other duties as assigned
Requirements
- College degree or vocational school certificate preferred
- Experience with scheduling in a fast-paced environment preferred
- Experience in a medical setting, orthopedics preferred
- Basic understanding of medical terminology preferred
- Proficiency with Microsoft Office products
Benefits
- Medical
- Dental
- Vision
- Rx
- Telehealth
- Wellness rewards
- FSA
- HAS
- Short-term disability
- Long-term disability
- Life insurance
- 401k
- Paid time off
- Professional development funds
- Professional membership reimbursement
- Tuition reimbursement program
- Adoption assistance
- Life assistance program
- Wholesale club membership
