Mass General Brigham - Boston, MA
posted 2 months ago
Full-time
Boston, MA
Ambulatory Health Care Services
About the position
Mass General Brigham is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers. This role involves managing inbound and outbound calls to schedule or reschedule specialty appointments, with a focus on delivering high-quality service to patients and providers. The position is primarily phone-based, requiring strong customer service skills and the ability to handle a high volume of calls efficiently.
Responsibilities
- Handle 100-200 phone calls per day for scheduling or rescheduling appointments.
- Address online requests related to appointment scheduling.
- Complete patient registration to facilitate appointment scheduling.
- Ensure timely, efficient, and high-quality service for patients and providers.
Requirements
- High School Diploma or equivalent required; Associate's degree preferred.
- Strong customer service background, particularly in a contact/call center environment.
- Tech-savvy and comfortable with high volume workloads.
- Organized and detail-oriented with the ability to follow standard operating procedures.
- Ability to multi-task through various programs and problem-solve effectively.
- Strong knowledge of Microsoft products, including Outlook and Excel.
- Experience in a medical office, healthcare, or relevant field required.
- Familiarity with Epic or other cloud-based electronic health record (EHR) systems is desired.
Nice-to-haves
- Experience in a contact/call center environment preferred.
