Stride K12 - Santa Fe, NM
posted 2 months ago
The Manager, Academic Operations is responsible for supporting the overall efficiency of the national school operations placement team. This role involves coordinating and monitoring tasks related to team project goals while ensuring the team delivers the best customer experience. The manager will collaborate with the leadership team to improve operational strategies, identify opportunities to enhance the student placement experience, and set goals aimed at increasing student retention. This position requires excellent communication, customer service, and leadership skills. In this role, the manager will develop and manage relationships with school leadership and Stride retention and enrollment teams. They will create training and tutorials for school-based systems and work with staff to ensure compliance with state requirements. The manager will also oversee projects and programs to ensure milestones are achieved on time and to completion. Proactively identifying opportunities for improvement, providing recommendations, and supporting implementation will be key responsibilities. Additionally, the manager will support strategies to improve team outputs that enhance student onboarding and retention. The position involves effectively supervising an assigned team of contractors, monitoring contractor reporting of time and services to leverage ROI, and ensuring that reports and data requests are provided in a timely manner. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.