Stride K12 - Columbus, OH
posted 2 months ago
The Manager, Academic Operations plays a crucial role in enhancing the efficiency of the national school operations placement team. This position is responsible for coordinating and monitoring various tasks related to team project goals, ensuring that the team consistently delivers an exceptional customer experience. The manager will work closely with the leadership team to refine operational strategies, identify opportunities for enhancing the student placement experience, and establish goals aimed at increasing student retention rates. This role demands a high level of communication, customer service, and leadership skills to effectively manage the team and its objectives. In this position, the manager will develop and maintain strong relationships with school leadership and the Stride retention and enrollment teams. They will be tasked with creating training materials and tutorials for school-based systems, ensuring that all staff members comply with state requirements. The manager will oversee various projects and programs, ensuring that milestones are met on time and that all tasks are completed efficiently. A proactive approach is essential, as the manager will need to identify areas for improvement, provide actionable recommendations, and support the implementation of these changes. Additionally, the manager will supervise a team of contractors, carrying out responsibilities in accordance with the organization's policies and applicable laws. This includes interviewing, hiring, and training employees, as well as planning, assigning, and directing work. Performance appraisals, employee rewards, and addressing complaints are also part of the supervisory duties. The role requires a commitment to improving team outputs, particularly in relation to student onboarding and retention, and ensuring that contractor reporting is managed effectively to leverage return on investment (ROI).