Stride K12 - Saint Paul, MN
posted 2 months ago
The Manager, Academic Operations is responsible for supporting the overall efficiency of the national school operations placement team. This role involves coordinating and monitoring tasks related to team project goals while ensuring that the team delivers the best customer experience possible. The manager will collaborate with the leadership team to improve operational strategies, identify opportunities to enhance the student placement experience, and set goals aimed at increasing student retention. This position requires excellent communication, customer service, and leadership skills to effectively manage the team and its objectives. In this role, the manager will develop and manage relationships with school leadership and Stride retention and enrollment teams. They will create training and tutorials for school-based systems and work with staff to ensure compliance with state requirements. The manager will also oversee projects and programs to ensure that milestones are achieved on time and to completion. Proactively identifying opportunities for improvement, providing recommendations, and supporting the implementation of these improvements will be key responsibilities. Additionally, the manager will support strategies to enhance team outputs that will improve student onboarding and retention. The position also involves supervising an assigned team of contractors, which includes carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. This comprehensive role is crucial for maintaining the operational integrity and effectiveness of the academic operations team.